Anaheim Public Library

Here at MaintainIT, we hear similar stories from a host of libraries, and many times the size of the library doesn't make a lick of a difference. That was the case when Thomas Edelblute, from the Anaheim Public Library shared how tech support personnel located at the central library are contacted at a higher rate for issues at the headquarters than at the branches for the same issue. He shared:

Seems like everyone we talk to has a story about communication between techies and staff. Here are a few of the latest...

Eric Brooks, from Placer County Library in Auburn, CA is the system-wide techie department of one:

"Some people think, ‘I don't know anything about computers,’ and they just kind of clam up when they want to talk about them. And you try to set them at ease."

Becky Heil, from Dubuque County Library in Farley, IA said: